High degree of accuracy, attention to detail, discretion and confidentiality Excellent analytical, math, problem solving and decision-making skills Effective organizational, stress and time management skills Excellent communication skills with people from all walks of life Professional appearance and demeanor All employees must pass a pre-employment drug screen, background screening, and reference check. The Collections Specialist serves as a liaison between the company and the customers and spends a great deal of time communicating and disseminating information between the customers, estimators, project managers, supervisors, directors, insurance adjusters and attorneys as well as the other accounting department team members.