Escalations : Lead management of higher-impact property management matters, including pre-litigation disputes, formal litigation, consumer complaints, demand letters, regulatory reviews, and other escalated issues across the property management portfolio, including tenant disputes, habitability claims, personal injury/property damage claims, and other operational issues. The Role: This position is wide-ranging and covers many aspects of the business, including the following responsibilities: Advice : Provide timely, practical, and risk-based legal guidance to the property management team and other internal stakeholders on a wide range of matters, including, consumer complaints, demand letters, threatened litigation, active litigation, insurance claims, regulatory inquiries, and reputationally sensitive issues.