Impact You'll Make: Collaborate with claims manager and internal Resolutions/Fraud Team to identify and document handling strategy within the scope of personal cyber coverages Able to work with a claims software system that tracks claims diary, claims assignments, notes, creation of loss/bordereau reports. Identify coverage issues and draft appropriate letters to policyholder Process claims in accordance to Best Practices Claims Guidelines with guidance from claims manager Serve as point of contact for the reinsurance partners in a newly established Captive Insurance Program.