Lead delivery of enhancements and implementations in close partnership with Technology Program Managers, including solution approach alignment, sprint/release planning, build oversight, testing strategy, UAT coordination, cutover planning, ensuring readiness across technology, operations, and support. Operate and continuously improve intake/discovery by triaging requests, facilitating discovery workshops, framing problem statements, clarifying requirements, and quantifying impact (e.g., accuracy uplift, hours saved, cycle-time reduction) to inform feasibility and prioritization.