This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, component repair, equipment and technology modifications, and installation support on all Operating Room equipment (OR systems integration, surgical lighting, surgical tables, computer/audio/video technologies, warming cabinets, and System 1E equipment) in a high stress healthcare environment.