Responsible for the investigation of coverage, liability and damages, negotiating with contractors, public adjusters and attorneys, through the life of the claim, maintain a pending and closing ratio of 100%, be responsible for the establishment and maintenance of reserves and payments, presenting large loss report and communicate with their manager as well as internal and external customers. Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.