Essential duties, responsibilities, and requirements for all positions include the following (other duties may be assigned): Language skills: Applicant must have the ability to write reports, business correspondence, and procedure manuals with appropriate grammar, punctuation, and spelling: and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities.