| | Handling professional liability claims and administrative claims such as licensing board proceedings and insurance audits, including claim intake, coverage verification, claim opening, assigning counsel, retaining expert consultants, review of medical records, investigating, evaluating, providing directives and communicating with defense counsel, and negotiating settlements within provided settlement authority. | | Answering phone calls in the claims phone queues, including risk management questions and claim reporting intake, and documenting all phone calls in detailed claim or policy notes. |
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