JOB RESPONSIBILITIES:The most significant responsibilities of this job classification are to:· Maintain and develop knowledge about, and confer with customers by telephone, e-mail, or in person regarding, the various funds administered by the SCPTAC;· As the customer's primary point of contact, provide accurate and complete benefits and other information to customers, which include participants, medical providers, employers and others.· Review and reply to participant emails;· Own customer issues, from start to finish, and follow up on all pending matters in a timely manner;· Keep detailed records of customer interactions, recording details of inquiries, complaints, comments, and actions taken;· Interact with other employees effectively to deliver excellent customer service.· Keen problem solver with ability to think on your feet;· Detail-oriented, with strong organization skills and capacity to maintain confidential information;· Ability to expedite work to meet deadlines with minimum supervision;· Positive attitude and capacity to remain calm under stressful conditions;· Excellent verbal and written communication skills;· Proficient with Microsoft Office products such as Outlook, Word and Excel;· Knowledge of Taft-Hartley employee benefits plans preferred.