UNKNOWN

ADAPTED_NOW

HOUR

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Hourly Rate: $28.85Pay Range: $60,000-$61,000This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.Relocation Assistance is AvailableJOB SUMMARY       Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.                  CANDIDATE PROFILE    Education and Experience         <ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </li></ul> OR         <ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.                 </li></ul> CORE WORK ACTIVITIES   Maintaining Guest Services and Front Desk Goals         <ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.                 </li><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.  </li><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.  </li><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.    </li><li>Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.                 </li></ul> Supporting Management of Front Desk Team          <ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 </li><li>Encourages and building mutual trust, respect, and cooperation among team members.                 </li><li>Serving as a role model to demonstrate appropriate behaviors.</li><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   </li><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.  </li><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.                 </li></ul> Ensuring Exceptional Customer Service         <ul><li>Provides services that are above and beyond for customer satisfaction and retention.                 </li><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                 </li><li>Responds to and handles guest problems and complaints.                 </li><li>Sets a positive example for guest relations.  </li><li>Empowers employees to provide excellent customer service.</li><li>Observes service behaviors of employees and provides feedback to individuals.  </li><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.    </li><li>Ensures employees understand customer service expectations and parameters.  </li><li>Interacts with guests to obtain feedback on product quality and service levels. </li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.                 </li></ul> Managing Projects and Policies         <ul><li>Implements the customer recognition/service program, communicating and ensuring the process. </li><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.  </li><li>Supervises same day selling procedures to maximize room revenue and control property occupancy. </li><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.  </li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.                 </li></ul> Supporting Human Resource Activities           <ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.                 </li><li>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.                 </li><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.    </li><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.  </li><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.  </li><li>Participates in employee progressive discipline procedures.                 </li></ul> Additional Responsibilities         <ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.                 </li><li>Analyzes information and evaluating results to choose the best solution and solve problems.                 </li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.                 </li><li>Performs all duties at the Front Desk as necessary.  </li><li>Runs Front Desk shifts whenever necessary.    </li><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide

Front Desk Manager

Administrative Skills

Analysis Skills

Business Administration

Coaching

Communication Skills

Continuous Improvement

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Disciplinary Action

Documentation

Employee Relations

Establish Priorities

Exceeded Sales Goal

Federal Laws and Regulations

High School Diploma

Hospitality and Tourism

Hotel Management

Human Resources

Interpersonal Skills

Leadership

Loan Structuring

Maintain Compliance

Mentoring

Needs Assessment

Negotiation Skills

Office Management

Past Due Accounts

People Management

Performance Management

Performance Reviews

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Quality Metrics

Resolve Customer Issues

Restaurant

Revenue Growth

Sales Management

Set Goals

Staff Policies

Staff Training

Standard Operating Procedures (SOP)

State Laws and Regulations

Team Lead/Manager

Team Player

Time Management

Workplace Issues

cb_wl_jobs_master

OTHER

FEED

Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit courteous and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. Education and Experience: Progressively responsible management experience, PLUS overall casino experience in the areas of tables, poker, cage, keno, bingo, food and beverage.

JOB SUMMARY: Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently. SUPERVISION EXERCISED: Exercises oversight over gaming floor Team Members, and non-gaming departments. ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.) Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions. Supports all Team Members, and all areas of the Casino. Works with Team Members in all areas of the casino, to maintain a clean appearance; including storages throughout. Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit courteous and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. ADDITIONAL RESPONSIBILITIES: Follows safety standards in all aspects of performance of the above functions, report/remove unsafe equipment. Responds to public inquiries in a courteous manner to provide information about casino gaming promotions, special and other events and/or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation. Ensures that assigned Team Members performs duties and responsibilities in a safe and prudent manner, not exposing them or others to unnecessary harm or risk of on-the-job injury. MINIMUM QUALIFICATIONS: (A combination of education, experience and training that would provide the same or an equivalent set of knowledge, skills and abilities. Typical qualifying experience would be) Education and Experience: Progressively responsible management experience, PLUS overall casino experience in the areas of tables, poker, cage, keno, bingo, food and beverage. Must be at least 21 years of age at the time of application. Valid Driver's License at the time of application. May be required to obtain a Gaming License in the State of Nevada. Must be able to obtain Alcohol Awareness Certification. Job Posted by ApplicantPro

Carson Nugget

Guest Service Manager

Bingo

Casinos

Food and Beverage Industry

Gaming

Identify Issues

Keno

Marketing Campaign

Poker

Risk

Safety Standards

Safety/Work Safety

Security Monitoring

Talent Acquisition

From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. The Heavenly Ski & Ride School (SRS) Location Manager leads all operational, financial, and cultural aspects of a designated base location, delivering exceptional employee and guest experience in alignment with Vail Resorts values.

YEAR

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US) Job Summary: The Heavenly Ski & Ride School (SRS) Location Manager leads all operational, financial, and cultural aspects of a designated base location, delivering exceptional employee and guest experience in alignment with Vail Resorts values. This role is responsible for driving business results and team performance. The SRS Location Manager develops supervisor leadership skills and aligns frontline teams to school, resort, and enterprise priorities while ensuring consistent high-quality execution of programs and service standards. Success in this role is defined by the ability to translate priorities into measurable outcomes with a can-do attitude, a service leadership orientation, cognitive flexibility, and a high degree of coachability. Job Specifications: + Starting Wage: $71,042.40 - $86,427.58 + Employment Type: Winter Seasonal 2026/2027 + Shift Type: Full Time hours available + Minimum Age: At least 18 years of age + Housing Availability: Yes Job Responsibilities: + Lead and develop a high-performing team of supervisors, instructors, and support staff + Drive a culture of engagement, professionalism, and continuous improvement + Deliver improved positive results in employee engagement and guest satisfaction + Guide supervisor delivery of all aspects of daily operations aligned with business demand and service standards + Meet or beat financial performance, product quality, and safety goals + Resolve guest concerns by using sound judgment according to company values + Contribute to and execute strategic initiatives + Proactively identify opportunities to drive measurable school-wide improvement + Maintain a holistic resort mindset partnering cross-functionally to deliver a seamless, industry-leading guest experience + Timely and accurate execution of administrative responsibilities + Meet all deadlines Job Requirements: + Above average capability in making decisions when full context is not provided + Ability to hold candid conversations, deliver performance coaching, and make difficult decisions + Proven experience driving assignments to completion, ensuring alignment, follow-through, and sustained impact + Must be able to work in inclement weather in a high alpine environment + 3+ years of leadership or management experience + 8 years’ experience as a ski/snowboard instructor or coach + Active PSIA/AASI Level 2 certification or equivalent + Strong communication, organizational, and interpersonal skills + Proficiency in Microsoft Office + Ability to work flexible schedules, including weekends and holidays + Must pass a background check The expected pay range is $71,042.40 - $86,427.58. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. _Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._ _Requisition ID 514850_ _Reference Date: 05/12/2026_ _Job Code Function: Ski/Snow School_

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.  At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.

Vail Resorts

Ski & Ride School - Location Manager

Business Services

Cross-Functional

Employee Assistance Plan

Employee Benefits

Follow Through

Microsoft Office

Operations

Operations Management

Organizational Skills

Product Safety

Retail

Strategic Planning

Training/Teaching

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Administration Jobs in Crystal, CA

Front Desk Manager Marriott Vacations Worldwide

Guest Service Manager Carson Nugget

Ski & Ride School - Location Manager Vail Resorts

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