Resolve customer complaints and issues in an efficient mannerProvide product information, pricing, and ordering details to customersProcess customer ordersMay collaborate with internal teams, such as sales, operations, supply chain, commercial, quality, and finance, to resolve customer issuesMaintain accurate records of customer interactions, including notes and follow-up actionsEscalate complex issues and/or customer complaintsMeet or exceed customer satisfaction targets and key performance indicators (KPIs)Participate in ongoing training and development to improve customer service skills and product knowledge. Your role at Baxter Responsible for providing timely and effective customer support through various communication channels, including phone, email, fax, and chat.