The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Qualifications* 18 years or older with a high school diploma or equivalent* Excellent verbal and written communication skills* Typing speed of 20+ words per minute* Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)* Familiarity with Windows operating systems* Strong problem-solving, conflict resolution, and troubleshooting skills* Reliable, punctual, and motivated with a strong work ethic* Ability to multi-task, stay organized, and self-manage* Customer-first mindset: empathetic, patient, and responsive* Positive attitude and a team-player spirit* Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required)* 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles* Prior experience with contact centers or government-related accountsABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Qualifications* 18 years or older with a high school diploma or equivalent* Excellent verbal and written communication skills* Typing speed of 20+ words per minute* Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)* Familiarity with Windows operating systems* Strong problem-solving, conflict resolution, and troubleshooting skills* Reliable, punctual, and motivated with a strong work ethic* Ability to multi-task, stay organized, and self-manage* Customer-first mindset: empathetic, patient, and responsive* Positive attitude and a team-player spirit* Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required)* 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles* Prior experience with contact centers or government-related accountsCONDITIONS OF EMPLOYMENTAll MCI Locations* Must be authorized to work in the country where the job is based.