For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. Reporting to the Supervisor of Customer Experience, you will play a key role in building customer trust, resolving issues with care, and ensuring every person who reaches out feels heard and valued.