Provide daily operational support and monitoring across OTAVA’s data center environments• Perform daily data center walkthroughs and monitor critical infrastructure, environmental conditions, alarms, access control, and security systems• Provide smart-hands remote and on-site support for OTAVA clients and internal teams• Rack, stack, cable, troubleshoot, replace, and decommission servers, network switches, routers, power distribution devices, and related data center hardware• Install and maintain copper and fiber connectivity, equipment grounding, cable management, and other infrastructure required for data center operations• Perform local and network-based hardware administration and coordinate repair or replacement of server and network hardware• Diagnose, troubleshoot, resolve, and escalate hardware and network-related incidents through established support processes and Service Level Agreements (SLAs)• Support server and equipment decommissioning activities, including secure data wiping and removal of End-of-Life (EOL) equipment• Assist in maintaining 100% critical system uptime and promptly respond to and escalate infrastructure alarms, risks, and issues• Support on-site deployment of new clients and infrastructure, including coordination with vendors for power, network, rack, cage, and cabling installations• Collaborate with Network, Systems, NOC, Deployment Engineering, and Data Center Operations teams on incidents, maintenance, migrations, and client deployments• Maintain accurate ticket updates, inventory records, troubleshooting documentation, and operational procedures• Participate in scheduled maintenance windows and on-call or after-hours support activities as required• Deliver exceptional customer service while supporting enterprise clients• Perform additional duties and responsibilities as assigned. • Strong understanding of server and network hardware and data center infrastructure• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and common networking concepts• Working knowledge of Linux and/or Windows Server environments• Ability to troubleshoot hardware, connectivity, cabling, power, and basic network issues• Familiarity with RAID, SAN/storage technologies, x86 architecture, and enterprise server platforms• Understanding of structured cabling, copper and fiber connectivity, and cable management best practices• Understanding of data center infrastructure including UPS systems, generators, PDUs, HVAC/cooling, environmental monitoring, access control, and physical security systems• Basic scripting or automation experience with Python, PowerShell, Bash, or similar tools is a plus• Ability to diagnose and resolve technical issues in a production data center environment• Excellent customer service and communication skills• Ability to effectively communicate technical concepts to both technical and non-technical audiences• Strong troubleshooting, analytical, organizational, and documentation skills• Ability to work independently while collaborating effectively across technical teams.