Benefits include: Time off Bank with the ability to accrue up to 25 days in one year to be used at your discretion with management approval; nine (9) paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his/her family; fully paid dental insurance covering the employee and his/her family, with eligibility the first of the first of the month following thirty (30) days of service; a dual pension system comprised of the Wisconsin Retirement Fund and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program with coverage in the amount of the employees annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of vision, Flexible Spending Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, Treasury Direct Payroll Savings Plan for Savings Bonds, and other various benefits including, but not limited to, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. Under the direction of the Customer Service Administrator, this role serves as the primary point of contact for the public, managing general utility inquiries, basic billing questions, and field staff scheduling.