Answer inbound calls in a professional, courteous, and timely manner, providing excellent customer service Process customer orders and updates into ERP systems Respond to customer inquiries regarding products, order status, pricing, and account informationTroubleshoot and resolve customer issues, escalating complex concerns as neededMaintain and update customer records, order details, and documentationManage customer portals and support order-related processesCollaborate with internal teams (sales, operations, warehouse) to ensure timely order fulfillmentProcess returns, credits, and related documentation as needed Perform general data entry, administrative tasks, and customer follow-up. 1+ years of customer service or call center experience preferredExperience with order entry and ERP systems (such as SAP, Oracle, Sage, or similar)Strong verbal and written communication skillsAbility to multitask and handle a high volume of calls and transactionsStrong attention to detail and accuracy in data entryProficiency in Microsoft Office and general computer systemsTeam-oriented with a customer-focused mindset.