The successful candidate will have:3+ years of customer service leadership experienceManufacturing environment strongly preferredExperience leading and developing teamsERP and business systems experience is considered idealStrong operational and organizational skillsProven ability to manage competing prioritiesExperience with performance management, coaching, and employee developmentThe anticipated salary range for this position is $65,000-$85,000 annually. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.