Essential Duties and ResponsibilitiesLeadership and Employee ManagementProvide direct supervision, leadership, coaching, and performance management for the call center team, currently consisting of approximately 15-20 employees and expected to grow as business needs expand. The Call Center Manager will establish clear service expectations, reinforce a patient-first culture, monitor the quality of patient interactions, and ensure that employees consistently demonstrate professionalism, empathy, responsiveness, accuracy, and ownership when assisting patients.