Intake, strategically prioritize, and apply policy / process expertise to resolve HR policy / process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and / or complex (e.g., leaves of absences, position changes, etc.). Develop a deep understanding of assigned customer group(s), including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.