White Plains, NY12 days ago
Escalating complex issues to the appropriate teams, ensuring quality and timely delivery of services; Recording and tracking each client transaction, follow-ups, and resolved concerns; Analyzing recurring concerns to continually improve service; Assisting the sales team in reaching their goals through cross-selling and upselling; Upholding the company and the brand’s reputation through professionalism and genuine client care. Your duties will include: Accurately providing information about Verizon’s wireless services, features, promotions, and benefits; Guiding clients throughout the whole sales cycle from initial contact, presenting a tailored array of products, answering questions, closing sales, and ensuring retention.