Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members needs, including but not limited to all types of consumer loans, share certificates, digital banking, debit cards, and direct deposit./liliConcentrates on serving the members electronic needs and building relationships, using a member advocacy approach./liliMaintains an effective working knowledge, including the technical aspects, of the Credit Unions products and services./liliMaintains an advanced knowledge of the Digital banking system to work as the support team for members and employees within the organization./liliAssists in preparing procedures and documentation for the position./liliMay assist in training new employees./liliMaintains a strong understanding of the general functions of Credit Union departments and workflows in order to achieve first-call resolution whenever possible./li/ulpNecessary Experience and Qualifications/pulliAbility to read, write, and comprehend detailed and technical instructions, short correspondence, and memos; the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education./liliAbility to operate an on-line computer terminal (including a good working knowledge of Microsoft Office software such as Word and Excel, the core computer system, Velocity E-Mail), and adding machine as normally acquired through a basic course or one to three months of on-the-job experience./liliComprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience./liliAbility to concentrate on and pay close attention to detail for over 75% of work time.