Essential Functions:IT support relating to technical issues involving Microsoft's core business applications and operating systemsMonitoring and support of Azure BackupsManagement of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active DirectoryBasic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and securityBasic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service ticketsConsistently documenting changes and updates to client environmentsCommunication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outagesAdditional responsibilities include, but are not limited to:Resolute dedication to unparalleled customer service.