Evaluating the severity of incidents or requests involving various operating systems Troubleshooting enterprise-level network servicesBachelor's Degree or an equivalent of 4+ years of IT support experience Executive Support Experience is required Solutions-oriented with demonstrating communication skills Experience working independently and prioritizing tasks effectively Demonstrates the necessary interpersonal skills to build relationships with executive-level employees Experienced in cross-functional collaboration to ensure seamless operations Experienced in security threat assessments, mitigations and protocols Experience navigating various system administrator tools Proficiency in PowerShell and scripting Demonstrated project management skills, and capacity to create and manage project plans, timelines, and budgets Demonstrates understanding of Video Conferencing technologies Subject matter expert in crisis management while effectively collaborating with multiple teams Proficient administration of various SaaS applications Prior experience with VR/AR/MR hardware, preferably Meta's product suite Known track record with Vendor Services and Vendor Management Experience monitoring and maintaining Service Level KPIs Proficient in managing technical aspects of global events Well-versed in residential support systems Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesMeta builds technologies that help people connect, find communities, and grow businesses. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.