| Additional Job Details: | Candidate must have their own reliable transportation & a valid DL to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Performance task proficiency includes but is not limited to the following manual functions:- sorting- racking- pickup and delivery of specimens to the laboratory- specimen storage [this position might also be trained to run the sorters in archive mode]- centrifugation- aliquoting. The Team Lead serves as a Subject Matter Expert (SME) across assigned client programs and provides real-time guidance, coaching, and escalation support to team members. This position partners closely with Operations, Account Management, DTP, Technical Support, and other cross-functional teams to ensure customer inquiries are resolved accurately, efficiently, and in accordance with client, regulatory, and company requirements. The ideal candidate leads through both expertise and empathy, balancing operational excellence with a genuine commitment to employee development. We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal stakeholders. In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups related to sample requests, order processing, returns, and system or portal support. About Synergistix:Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. |
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