Participates in a supervised Police Services Officer I program involving orientation, classroom instruction, job training, and practical application of law enforcement principles, practices, procedures, and techniques; Screens and responds to public inquiries and requests for police assistance by providing general information regarding police services, receiving and investigating non-criminal and non-hazardous complaints and incidents, and referring matters to appropriate personnel, departments, or agencies; Receives telephone, walk-in, written, and electronic complaints regarding suspected illegal activities and forwards information to sworn personnel for appropriate action; Assists in the receiving, identification, processing, and transportation of non-violent detainees, reports, documents, correspondence, supplies, and equipment in accordance with department policy, without assuming custodial responsibility; Assists sworn personnel with emergency management operations, homeless outreach efforts, community outreach projects, community presentations, station tours, and other public service activities; Assists with traffic control during major traffic congestion incidents and may administer basic first aid in emergency situations; Operates police radio communication equipment under the direction of sworn personnel and assists in preparing, processing, and disseminating police reports and operational logs using general office equipment; Assists in conducting law enforcement-related surveys and studies, scheduling police training, inspecting police facilities, and initiating maintenance or repair requests; Performs other related duties as required, consistent with the Police Services Officer I’s non-sworn status; and. Serves in a trainee capacity in a supervised Police Services Officer program; receives training in and performs a variety of non-hazardous field and routine administrative work in support of, or auxiliary to, police functions in preparation for a career in law enforcement; and performs other related duties as required.