Minimum 5 years of experience in account management, client success, relationship management, customer service leadership, or a related customer-facing roleExperience managing a large customer portfolio or supporting mid-market customers with complex servicing needsExperience partnering with sales teams, supporting retention, and identifying account growth or upsell opportunities preferredHigh School diploma or GED requiredBachelor's Degree or equivalent work experience preferredProficiency in Microsoft Office Suite and ability to use CRM, reporting, and workflow tools effectivelySalesforce knowledge is a plus. Excellent written and verbal communication skills with the ability to engage customer administrators, senior leaders, sales partners, and internal teamsStrong problem-solving, research, analytical, and decision-making skillsProven ability to manage time, prioritize competing work, and meet SLAs in a high-volume environmentCustomer-focused mindset with strong ownership, retention discipline, and professional accountabilityCollaborative internal advocate who can influence, follow up, and drive timely resolution across departments.