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Visit our website www.cityoflufkin.com or contact the Human Resources Department at Lufkin City Hall, 300 E Shepherd Ave., Suite 226 Lufkin, Tx 75901, Phone 936-633-0228. Responsible for providing exceptional customer service to visitors and supporting the operation of recreational programs.

HOUR

<p> </p><table style="border-collapse:collapse;border:none"><tbody><tr><td style="width:94.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline"><strong>Position:</strong></p></td><td style="width:364.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline">Admissions Clerk</p></td></tr><tr><td style="width:94.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline"><strong>Department:</strong></p></td><td style="width:364.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline">Parks & Recreation</p></td></tr><tr><td style="width:94.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline"><strong>Reports To:</strong></p></td><td style="width:364.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline">Deputy Director of Recreation</p></td></tr><tr><td style="width:94.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline"><strong>FLSA Status:</strong></p></td><td style="width:364.25pt;padding:0in 5.4pt 0in 5.4pt"><p style="line-height:normal;vertical-align:baseline">Non-Exempt</p></td></tr><tr><td style="width:94.25pt;padding:0in 5.4pt"><p style="line-height:normal;vertical-align:baseline"><strong>Pay:</strong></p></td><td style="width:364.25pt;padding:0in 5.4pt"><p style="line-height:normal;vertical-align:baseline">$13.00 per hour</p></td></tr></tbody></table><p><strong><u>DESCRIPTION</u></strong><u></u></p><p style="text-align:justify;line-height:normal">Responsible for providing exceptional customer service to visitors and supporting the operation of recreational programs.</p><p style="text-align:justify"><strong><u>QUALIFICATIONS</u></strong></p><ul><li style="text-align:justify">High school diploma or equivalent is required.</li><li>Valid Texas Driver's License.</li><li style="text-align:justify">Experience in office/clerical work is preferred. </li><li style="text-align:justify">Experience in customer service is preferred. </li><li style="text-align:justify">Proficient in Microsoft Office and office equipment is preferred.<u></u></li><li style="text-align:justify">Bilingual preferred.</li><li style="text-align:justify">Flexibility to work evenings and weekends as needed for events or increased workload.</li><li style="text-align:justify">Enthusiasm for community engagement and promoting recreational activities.</li></ul><p style="text-align:justify"><strong><u>KNOWLEDGE, SKILLS, AND ABILITIES</u></strong></p><ul><li style="text-align:justify">Knowledge of basic marketing and graphic design concepts. </li><li style="text-align:justify">Skills in strong multitasking and organization.</li><li style="text-align:justify">Skills in verbal and written communication. </li><li style="text-align:justify">Ability to work in a fast-paced environment.</li><li style="text-align:justify">Ability to handle sensitive information with confidentiality. </li><li style="text-align:justify">Ability to handle basic math and cash transactions.</li></ul><p style="text-align:justify"><strong><u>MAJOR DUTIES</u></strong></p><ul><li style="text-align:justify">Greet and assist visitors, providing information on programs, events, and facility amenities.</li><li style="text-align:justify">Process registrations, memberships, and payments accurately and efficiently.</li><li style="text-align:justify">Manage phone inquiries and direct calls to the appropriate department or staff member.</li><li style="text-align:justify">Maintain organized and up-to-date participant records and registration databases.</li><li style="text-align:justify">Assist in coordinating schedules for facility rentals, classes, and program activities.</li><li style="text-align:justify">Handle cash transactions, maintain petty cash, and reconcile daily financial reports.</li><li style="text-align:justify">Prepare and distribute promotional materials for recreation programs and events.</li><li style="text-align:justify">Work with staff to ensure the proper operation of the recreation center.</li><li style="text-align:justify">Respond to customer inquiries and resolve issues in a professional and courteous manner.</li><li style="text-align:justify">Support the planning and execution of special events and activities held at the recreation center.</li><li style="text-align:justify">Other duties as assigned</li></ul><p style="text-align:justify;line-height:normal">This position is an essential service position and will require providing services during emergency situations.</p><p style="text-align:justify;line-height:normal">Visit our website <a href="http://www.cityoflufkin" rel="nofollow">www.cityoflufkin</a>.com or contact the Human Resources Department at Lufkin City Hall, 300 E Shepherd Ave., Suite 226 Lufkin, Tx 75901, Phone 936-633-0228.</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

City of Lufkin

PARKS & RECREATION - Admissions Clerk

Customer Support/Service

Driver's License

Facilities Management

Financial Reporting

Graphic Design

Marketing

Mathematics

Microsoft Office

Multilingual

Multitasking

Office Equipment

Operational Support

Organizational Skills

Parks & Recreation

Presentation/Verbal Skills

Recreation

Rentals

Resolve Customer Issues

Writing Skills

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This positionis responsible for facilitating an efficient and timely admissions process during weekend shifts, advocating for patients, and coordinating with other departments to ensure seamless service delivery. Position Summary: As a PRN Customer Service Coordinator, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience at our hospital.

<h5>Customer Service Representative - Weekend </h5><p>Nacogdoches, TX 75961 </p><h5>Position Summary: </h5><p>As a PRN Customer Service Coordinator, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience at our hospital. This positionis responsible for facilitating an efficient and timely admissions process during weekend shifts, advocating for patients, and coordinating with other departments to ensure seamless service delivery. </p><h5>Essential Responsibilities: </h5><ul><li>Greet and assist patients, visitors, and staff with professionalism and courtesy. </li><li>Answer phones promptly, direct calls appropriately, and always identify yourself when answering. </li><li>Coordinate the admissions process to ensure timely and efficient patient flow. </li><li>Assist patients and families with navigating services, including arranging escorts. </li><li>Address and de-escalate difficult situations calmly and effectively. </li><li>Communicate and collaborate with internal departments to enhance the patient experience. </li><li>Support weekend departmental coverage, including during staff breaks or absences. </li><li>Maintain a clean and organized admissions area. </li><li>Demonstrate a consistent commitment to customer service excellence. </li><li>Perform additional duties as assigned to support the hospital's mission and operations. </li></ul><h5>Minimum Requirements: </h5><ul><li>High school diploma or equivalent </li><li>Must be able to read, write, and communicate effectively in English </li><li>Previous experience in a healthcare or customer service role (preferred) </li></ul><h5>Skills & Competencies: </h5><ul><li>Excellent verbal and written communication </li><li>Strong time management and organizational skills </li><li>Problem-solving and critical thinking abilities </li><li>Team-oriented and adaptable </li><li>Basic computer proficiency </li><li>Ability to work under pressure and prioritize tasks efficiently </li><li>Ability to maintain professionalism in all interactions </li></ul><h5>Physical Requirements: </h5><ul><li>Must be able to sit, stand, walk, bend, and reach for extended periods </li><li>Ability to lift and carry up to 25 lbs occasionally </li><li>Manual dexterity and visual acuity required for documentation and equipment use </li></ul><h5>Work Environment: </h5><ul><li>Indoor, climate-controlled hospital setting </li><li>Potential exposure to biological and chemical hazards </li><li>Appropriate PPE provided for all tasks </li></ul><h5>Schedule: </h5><ul><li>PRN (as needed) </li><li>Must be available for weekend shifts only (Saturday and Sunday coverage) </li><li>May be called upon to fill in for holidays or additional shifts as needed </li></ul>

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PARKS & RECREATION - Admissions Clerk City of Lufkin

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