Reporting to the Assistant Vice President of Student Success, this position works closely with Student Success staff, the Undergraduate Advising Center (UAC), Student Retention and Tutoring Services (STARS), Enrollment Management, and other university offices on matters related to student enrollment and re-enrollment, retention, and academic recovery. The Customer Service Specialist serves as a first point of contact by greeting and interacting with students, faculty, staff, and the public; responding to phone, email, and virtual or chat-based inquiries; and directing students to appropriate campus services, departments, and personnel.