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Directly supports ChenMed’s core goal of transforming senior care by maintaining strong patient relationships, reducing healthcare disruptions, and ensuring our most vulnerable patients receive consistent, comprehensive primary care and other services they may be entitled to. The Patient Continuity and Needs Advocate (PCNA) serves as a vital bridge between patients and comprehensive care, ensuring every eligible patient receives the right healthcare plan and support services tailored to their unique needs.

<p style="text-align:inherit"/><p style="text-align:left"><b>We’re unique.  You should be, too.</b></p><p style="text-align:inherit"/><p style="text-align:left">We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?</p><p style="text-align:inherit"/><p style="text-align:left">We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.</p><p style="text-align:inherit">The Patient Continuity and Needs Advocate (PCNA) serves as a vital bridge between patients and comprehensive care, ensuring every eligible patient receives the right healthcare plan and support services tailored to their unique needs. Directly supports ChenMed’s core goal of transforming senior care by maintaining strong patient relationships, reducing healthcare disruptions, and ensuring our most vulnerable patients receive consistent, comprehensive primary care and other services they may be entitled to. The PCNA role is critical to building trust within our communities and maximizing the impact of our patient-centered care model.</p><p>ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</p><ul><li><b>Patient Advocacy & Connection</b>: Evaluates patient needs and connects eligible individuals with health plans and community resources that suit their unique healthcare needs and enhances their care experience and outcomes.</li><li><b>Retention & Re</b><b>-engagement</b>: Proactively reaches out to disenrolled members to understand barriers to care and facilitates their return to our medical centers through personalized outreach and support.</li><li><b>Collaborative Partnership</b>: Works closely with center leadership, sales teams, brokers and clinical staff to develop and execute targeted patient retention strategies that strengthen our patient-provider relationships.</li><li><b>Care Continuity</b>: Ensures seamless transitions and sustained engagement to prevent gaps in care that could lead to hospital visits or adverse health outcomes.</li><li><b>Documentation</b>: utilizes an Electronic Medical Records (EMR) system, Medals and Salesforce to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions.  Maintains assigned work queue of patient accounts.</li><li>Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA.</li><li>Performs other duties as assigned and modified at manager’s discretion.</li></ul><p/><h2>KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>Competent level business acuity</li><li>In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods</li><li>Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans</li><li>Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers</li><li>Dependable and time conscious</li><li>Flexibility, agility, self-starter, comfortable with frequent changes and innovations</li><li>Understanding of member attribution, eligibility and the disenrollment process</li><li>Demonstrated skill in customer service and service recovery</li><li>Knowledge of and experience in working with insurance brokers or agents preferred</li><li>Detail-oriented with proficiency in Salesforce</li><li>Strong written and verbal communication skills</li><li>Positive attitude and the ability to build trust with internal and external partners</li><li>Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>Spoken and written fluency in English</li></ul><p/><h2>EDUCATION AND EXPERIENCE CRITERIA:</h2><p/><ul><li>High School diploma or GED equivalent required</li><li>BA/BS degree preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis</li><li>A minimum of three (3) years’ work experience required; working with seniors a plus as is a general understanding of Medicare Advantage</li></ul><h2></h2><ul></ul><p><b>PAY RANGE:</b></p>$17.0 - $24.26 Hourly<p>The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.</p><p><b>EMPLOYEE BENEFITS</b></p><p><a href="https://chenmed.makeityoursource.com/helpful-documents" rel="nofollow noopener noreferrer" target="_blank">https://chenmed.makeityoursource.com/helpful-documents</a></p><p/><p/><p>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.  </p><p/><p>ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.</p><p/><p>Current employees, if you want to apply to our internal career site, please click <a href="https://careers.chenmed.com/i/us/en/homerevisited" rel="nofollow noopener noreferrer" target="_blank">HERE</a></p><p/><p>Current Contingent Worker please see job aid <a href="https://chenmed.sharepoint.com/:w:/r/sites/HROperationsHRIS12345/_layouts/15/doc2.aspx?sourcedoc=%7BAE1C60BC-9950-42A6-A1D5-781DFC5FD08D%7D&file=Contingent%20Non%20Worker%20Application%20Process.docx&action=default&mobileredirect=true&wdLOR=cC9BCD7FE-9983-4A94-96EC-8A926B5664A8&CID=AD6787FA-5B70-4451-8F91-B9F5ED518C1D" rel="nofollow noopener noreferrer" target="_blank">HERE</a> to apply</p>#LI-Onsite

ChenMed

Patient Continuity and Needs Advocate

Brokerage

Communication Skills

Customer Relations

Customer Support/Service

Detail Oriented

Documentation

Electronic Medical Records

Email Software

English Language

Entrepreneurship

HIPAA (Health Insurance Portability and Accountability Act)

Health Plan

Healthcare

Hospital

Insurance

Leadership

Medical Records

Medicare

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Needs Assessment

Patient Assessment

Patient Care

Presentation Software

Presentation/Verbal Skills

Primary Care

Problem Solving Skills

Quality of Care

Regulatory Compliance

Retention Programs

Sales

Salesforce.com

Spreadsheets

Team Player

Time Management

Word Processing

Writing Skills

Appcast Exclusive 1

FEED

Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

<p><b></b></p><h4><b>Schedule: Monday - Friday; 8 hour shift with a start between 7:00am - 9:00am</b></h4><p><b>Must reside in the state of Florida market</b></p><p/><p>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medicaid Eligibility Advocate Team Lead today with Parallon.</p><h5>Job Summary and Qualifications</h5><p/><p/><p/><h5><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0">The Medicaid Eligibility Advocate Team Leader assists the Manager by giving staff day to day direction in performing daily responsibilities.  </p></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"> </p></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0">In this role you will:  </p></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/><ul><li>Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity application. </li><li>Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. </li><li>Ensures appropriate signatures are obtained on all necessary forms. </li><li>Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination. </li><li>Complete and file applications. </li><li>Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation. </li><li>Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. </li><li>Document progress notes to the patient's file and the hospital computer system. </li><li>Participates in ongoing, comprehensive training programs as required. </li><li>Follows policies and procedures to contribute to the efficiency of the office. </li><li>Covers and assists with other office functions as requested. </li><li>Will be required to make field visits as necessary and will need reliable personal transportation readily available. </li></ul></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><div class="OutlineElement Ltr SCXW2711315 BCX0"><p class="Paragraph SCXW2711315 BCX0"/></div><p class="Paragraph SCXW187254800 BCX0"> </p></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0">Qualifications: </p></div><div class="OutlineElement Ltr SCXW187254800 BCX0" style="font-weight:400;font-size:12px"><p class="Paragraph SCXW187254800 BCX0"/><ul><li>Associate degree preferred  </li><li>Minimum of one-year related experience preferred, preferably in healthcare. </li><li>Relevant education may substitute experience requirements. </li><li>Reliable transportation required for local travel to various market facilities as needed<br/></li></ul></div>Benefits</h5><p/><p>Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li><b>Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>Wellbeing support,</b> including free counseling and referral services</li><li><b>Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p><u><a href="https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards" rel="noopener noreferrer nofollow" target="_blank">Learn more about Employee Benefits</a></u></p><p><b><i>Note: Eligibility for benefits may vary by location.</i></b></p><p style="font-size:12pt">"</p><p><a href="" rel="nofollow"><strong>Parallon</strong></a> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p><p>HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p>
"</p><br/><p/><blockquote class="neu-text--h4 neu-text--heavy neu-text--hca-orange neu-text--align-center neu-padding--20">"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.<br/> HCA Healthcare Co-Founder</blockquote><p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medicaid Eligibility Advocate Team Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <strong>Unlock the possibilities and apply today!</strong></p><p><cite>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</cite></p>

<p> At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.</p> <p>  HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.</p> <p>  And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.  </p>

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Patient Continuity and Needs Advocate ChenMed

Medicaid Eligibility Advocate Team Lead HCA Healthcare

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