UNKNOWN

FEED

OTHER

Serenity is growing its client-facing team and we're looking for a Client Advocate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve.

Client Advocate  Location: Colorado Springs, COEmployment Type: Full-Time ONSITE Serenity is growing its client-facing team and we're looking for a Client Advocate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations. You'll be the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout the process and you'll be measured on how well you move them forward. If you've built your career in premium customer service, hospitality, or any environment where quality and outcomes were both non-negotiable, this role will feel familiar fast. What You'll Do <ul><li>Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step </li></ul><ul><li>Listen carefully, ask the right questions, and document client information accurately and thoroughly </li></ul><ul><li>Work toward individual KPIs and contribute to team performance goals with consistency and accountability </li></ul><ul><li>Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving </li></ul><ul><li>Coordinate handoffs between internal teams to ensure the client experience stays seamless </li></ul><ul><li>Follow up with clients to keep momentum moving and ensure nothing falls through the cracks </li></ul>What You Bring <ul><li>2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred </li></ul><ul><li>A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar </li></ul><ul><li>You build trust quickly and people feel comfortable with you almost immediately </li></ul><ul><li>You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome </li></ul><ul><li>Strong active listening skills — you catch what people mean, not just what they say </li></ul><ul><li>Able to manage a high volume of interactions without letting quality slip </li></ul><ul><li>Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply </li></ul>Schedule & Compensation <ul><li>Condensed work week — three 13-hour shifts </li></ul><ul><li>Competitive pay </li></ul><ul><li>90% employer-paid medical, dental, and vision coverage </li></ul><ul><li>401(k) retirement plan </li></ul><ul><li>10 PTO days to start, 15 after year one, plus 10 paid holidays </li></ul><ul><li>Significant growth and promotion potential as Serenity continues to expand </li></ul>About Serenity Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'll find this place was built for people like you. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pays $22 hourly.

Serenity Mental Health Centers

Client Advocate

Background Investigation

Customer Experience

Customer Relations

Customer Support/Service

Leadership

Performance Metrics

Retail

Sales

Workable

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales. Direct career growth path to Management positions (Assistant Manager, Manager) and additional options.

Benefits: <ul><li>401(k)</li><li>Employee discounts</li><li>Opportunity for advancement</li></ul> Perks and Benefits: <ul><li>Direct career growth path to Management positions (Assistant Manager, Manager) and additional options</li><li>Competitive hourly base pay, plus tips </li><li>Merit-based pay increases</li><li>Complimentary service membership</li></ul>About the Position:  The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client.  A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover! This position requires: <ul><li>Sales experience and confidence (membership sales are highly valued!) </li><li>Customer service experience (retail, restaurant)</li><li>Computer/ Technology proficiency</li><li>A passion for dogs and dog health & wellness!</li><li>Reliable transportation </li><li>Willingness to work in a smoke-free environment </li></ul>Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: <ul><li>Drive membership sales through health and wellness education</li><li>Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales</li><li>Develop membership leads; Follow up with potential members</li><li>Answer phone calls, schedule customer appointments, manage customer profiles and records</li><li>Manage cash drawer – responsible for daily cash handling</li><li>Manage customer expectations; Resolve customer concerns; Retain memberships</li><li>Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable</li><li>Perform other tasks and duties as assigned by the Scenter Manager </li></ul>Skills and Abilities: <ul><li>Confidence in selling services and products</li><li>Ability to connect with customers (both canine and human!) and provide outstanding customer service</li><li>Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services</li><li>Effective communication with team members and dog parents (in person and on the phone)</li><li>Independently solve problems using Scenthound values and culture as a guide</li><li>Attention to detail</li><li>Time-management; Scheduling appointments efficiently</li><li>Accountability; hold oneself and others to Scenthound standards</li></ul>

Scenthound - South Denver

Dog Wellness Advocate

Animal Care

Animal Training

Calendar Management

Cash Management

Communication Skills

Computer Skills

Customer Retention/Renewal

Customer/Client Research

Detail Oriented

Health Education

Multitasking

Problem Solving Skills

Restaurant

Retail Sales

Revenue Growth

Telephone Skills

Time Management

Training/Teaching

Up-Selling

ADAPTED_NOW

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).

HOUR

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.Unlock Your Earning Potential!We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:<ul><li>Pay Range: $20-$22 hourly</li><li>Starting Pay: $20/hr</li><li>At 3 Months: $20.50/hr</li><li>At 6 Months: $21/hr</li></ul>In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: <ul><li>Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons</li><li>Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.</li><li>Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.</li><li>Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) </li><li>Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!</li><li>Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!</li><li>Professional Development: Extensive internal growth and professional development opportunities</li><li>And more!</li></ul>About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:<ul><li>Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)</li><li>Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive</li><li>Complete customer paperwork and include thorough notes in our customer tracking system</li><li>Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.</li></ul>* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: <a href="https://www.asnnotary.org/?form=stateinfo" rel="nofollow">State Notary Requirements</a>.* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).General qualifications and requirements<ul><li>Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).</li><li>Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)</li><li>Must be able to read, write, speak and understand English</li><li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat</li><li>Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.</li><li>Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions</li></ul><h4>Legal stuff</h4>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

WHY CARVANA
-Our work environment is second to none in the industry  -Excellent schedule that allows for work/life balance -We encourage health and fitness ...Fit Bits for everyone! -100% employer paid Healthcare Premium; 401k match (All teammates qualify)  -A Leadership Team that listens and is geared toward teammate engagement/development -Tons of Fun. Dodgeball, Flag Football, Basketball Tournaments, Wing Eating Contests, etc. -Competitive hourly wage
WHAT TO EXPECT
-Lower mileage, newer cars -Inspect and recondition wholesale vehicles -Standardized, production based work
If you or anyone you know may be interested in a role with Carvana please respond to this posting...
Never heard of us? Check out our career page and YouTube video of the first ever Car Vending Machine...  <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Career Page</a> <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Car Vending Machine</a>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>High School Diploma or equivalent is desirable</li>
<li>Must be 18 years of age and have a valid driver’s license</li>
<li>Must have no more than two moving violations in the last three years or DUI</li>
<li>Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner</li>
<li>Ability to multitask and prioritize effectively</li>
<li>Excellent interpersonal and leadership skills</li>
<li>Possess the energy and drive to accomplish goals, meet deadlines and find solutions</li>
<li>Hiring is contingent on passing a complete background check and drug screening</li>
</ul>
 
LEGAL
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Hiring is contingent on passing a complete background check as well as a driving record check. You must possess a valid driver's license and have a clean driving record. 
<div>Carvana is a tobacco free company which includes all forms of tobacco. All Carvana properties are subject to our tobacco free standards</div>

Advocate Jobs in Monument, CO

Resume Resources

Get noticed by top employers!

Advocate Jobs in Monument, CO

Client Advocate Serenity Mental Health Centers

Dog Wellness Advocate Scenthound - South Denver

Customer Service Delivery Advocate Carvana

Resume Resources