Under the supervision and guidance of the Program Supervisor, the Bilingual Family Advocates' duties may include, but are not limited to the following:Provide individualized support, advocacy, and guidance to family caregivers navigating behavioral health, educational, and community support systemsAssist clients in identifying needs, developing goals, and accessing appropriate services and resources within Alameda County and surrounding communitiesConduct client engagement and support through in-person meetings, phone communication, virtual platforms, community visits, and outreach activitiesDeliver information, education, emotional support, encouragement, and referrals to promote self-advocacy and informed decision-makingCollaborate with behavioral health providers, schools, social service agencies, community organizations, and other stakeholders to coordinate care and improve outcomes for clients and familiesFacilitate support groups, workshops, educational presentations, and community discussions focused on mental health awareness, family support, and resource navigationMaintain accurate, timely, and confidential client records, service documentation, and program data in accordance with agency and funding reequirementsREQUIRED QUALIFICATIONS:Direct lived experience as a family caregiver of a loved one who has a mental health challenge or serious mental illness; professional experience and/or education does NOT replace the personal lived experience that is requiredHigh school diploma or GED requiredMust successfully pass a fingerprint background check by CADOJ and FBIMust have proficiency in Microsoft Office - Outlook (email) and Word (documents)Some positions require a valid CA Drivers License, daily access to a working motor vehicle. FERC's programmatic components include: a warm-line; education, training and support for family/caregivers; a resource center; assistance with AB1424 Historical Information Forms; support for the development of family leadership; and collaboration with other MHSA funded programs."We've been there, and we can help."YOU are:A compassionate family member of a loved one who has a mental health challengeExperienced in navigating the behavioral health system for your loved one to access and receive servicesEmpathetic; you can understand the challenges other families are going through trying to advocate for their family member(s)You've always told by your friends that, "You're such a good listener."Ready to learn about family advocacy and what it takes to represent the voices of family caregivers in Alameda CountyESSENTIAL JOB DUTIES:The Bilingual Family Advocate provides peer-based support, education, advocacy, and resource navigation to family caregivers of loved ones living with mental health conditions or serious mental illness.