Customer Engagement - Advocate, Customer Service III Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIIBaltimore, MD$30–$32 / hourThis position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. 40% Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
Customer Engagement - Advocate, Customer Service II Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIBaltimore, MDRemote$25–$28.75 / hour35% Provides first-level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures. 10% Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs, updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
Associate Client Advocate Willis Towers Watson PLCAssociate Client AdvocateCockeysville, MD$90,000–$120,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.
Safe And Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight Coverage Greater Baltimore Medical CenterSafe And Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight CoverageTowson, MD$19.92–$29.87 / hourUnder general direction of the SAFE Program Manager and the SAFE DV Coordinator, the incumbent is responsible for provision of high quality crisis counseling and advocacy interventions with patients identified as having domestic violence (DV) or sexual assault concerns. Demonstrates ability to work collaboratively with all types of health care providers in a hospital setting; and with various types of service providers and law enforcement in the community.
SAFE and Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight Coverage Greater Baltimore Medical CenterSAFE and Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight CoverageTowson, MD$19.92–$29.87 / hourUnder general direction of the SAFE Program Manager and the SAFE DV Coordinator, the incumbent is responsible for provision of high quality crisis counseling and advocacy interventions with patients identified as having domestic violence (DV) or sexual assault concerns. Demonstrates ability to work collaboratively with all types of health care providers in a hospital setting; and with various types of service providers and law enforcement in the community.
Advocate Youth Advocate Program IncAdvocateBaltimore, MDThe Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families. Proficient in using Microsoft Office Suite: experience using database electronic health record systems is a plus.
Customer Service Delivery Advocate - Baltimore, MD Carvana CoCustomer Service Delivery Advocate - Baltimore, MDBaltimore, MD$20–$22 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers'' doors with our custom car haulers (don''t worry - a commercial license is not required to drive the hauler and you will receive ample training).
Testing Accommodations Advocate Prometric IncTesting Accommodations AdvocateMaryland, MDRemoteAs the candidate facing entry point for testing accommodations, critical defects and escalations, Testing Accommodation and Candidate Care Specialist are the key to service excellence - utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric's brand. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Customer Service Advocate II (In-Office) Blue Cross and Blue Shield AssociationCustomer Service Advocate II (In-Office)Baltimore, MD$39,240–$71,940 / yearUses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. ESSENTIAL FUNCTIONS: Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
SOAR Housing Advocate (Housing Services) HEALTH CARE FOR THE HOMELESS, INC.SOAR Housing Advocate (Housing Services)Baltimore, MDThe Specialist coordinates housing stability activities, provides referrals to needed community resources, develops housing plans, and delivers tenancy-based education that promotes housing retention. Support clients in finding and securing safe, affordable housing and help families access resources for housing-related assistance (i.e. furniture procurement, utility assistance, etc.).
Global Client Advocate Willis Towers Watson PLCGlobal Client AdvocateCockeysville, MD$300,000–$350,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
Client Advocate - Employee Benefits (Remote) NFP CorpClient Advocate - Employee Benefits (Remote)Virtual, MarylandRemote$55,000–$65,000 / yearFull timeNFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. Summary of Role: This is a full-time position that requires day-to-day benefit administration for multiple clients and entails completing enrollments, terminations, and employee personnel changes, as well as monthly billing reconciliation.
Customer Service Delivery Advocate - Baltimore, MD CarvanaCustomer Service Delivery Advocate - Baltimore, MDBaltimore, MD$20–$22 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Service Delivery Advocate- 4 Day Work Week! CarvanaCustomer Service Delivery Advocate- 4 Day Work Week!York, PA$17–$19 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).
PARTNER ADVOCATE - REMOTE Compass Group North AmericaPARTNER ADVOCATE - REMOTEBaltimore, MDRemote$60,000–$65,000 / yearThis role focuses on identifying and developing relationships with iconic & independent restaurants, food trucks, caterers, bakeries, ghost kitchens, specialty food providers, and emerging culinary concepts that align with the Foodworks brand and client experience objectives. The ideal candidate is a relationship-driven professional with strong business development, hospitality, and operational skills who can successfully build and maintain a pipeline of qualified partners while supporting new market launches, account mobilizations, and ongoing partner growth initiatives.
Client Advocate Employee Benefits (Remote) NFP CorpClient Advocate Employee Benefits (Remote)MDRemote$55,000–$65,000 / yearNFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. Summary of Role: This is a full-time position that requires day-to-day benefit administration for multiple clients and entails completing enrollments, terminations, and employee personnel changes, as well as monthly billing reconciliation.
Client Advocate - Employee Benefits Aon PlcClient Advocate - Employee BenefitsMD$55,000–$65,000 / yearAttend Carrier trainings and meetings as well as Wholesale team meetings Other duties and projects as assigned by manager, lead capacity Knowledge, Skills, and/or Abilities: Outstanding analytical skills and problem solving Outstanding oral and written communication skills Sophisticated knowledge of carrier plan designs and portal/systems, often specializing in one or more carriers. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions.
Safehouse Advocate, Every Other Weekend SARCSafehouse Advocate, Every Other WeekendBel Air, Marylandwhat started as a grassroots effort has grown into a comprehensive resource center offering shelter, crisis intervention, legal advocacy, and community education. A valid driver's license with a clean driving record (you may need to drive the agency's van to pick up donated items).
Community Health Advocate II MedStar HealthCommunity Health Advocate IIBaltimore, Maryland$23.65–$42.03 / hourFull timeThe Community Health Advocate II will work closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. The ideal candidate will be a Certified Community Health Worker with personal knowledge of the target population, as shown by residency in that neighborhood, knowledge of local resources and system navigation, as well as advocacy and community capacity building skills, outreach methods and strategies.