FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Claims Advocate - Risk Services (Trucking/Transportation)

Analysis Skills

Auditing

Best Practices

Cargo/Freight

Claims Management

Claims Processing

Consulting

Corporate Policies

Corrective Action

Customer Support/Service

Data Analysis

Data Entry

Data Management

Data Processing

Diversity

Documentation

Health Insurance

Insurance

Insurance Claims

Litigation

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Onboarding

Problem Solving Skills

Process Management

Relationship Management

Risk

Risk Analysis

Risk Management

Sales

Sales Management

Sales Support

Service Delivery

Stewardship

Stock Purchase Plans

Time Management

Trend Analysis

Trucking

Worker's Compensation

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High school diploma or GED and two years' experience in a social service-relatedposition Or Bachelor's degree in a social service-relatedfield Or One year at the lower level or position equivalent. Exciting new opportunityto start andto join an innovative, community-based behavioral health and intellectual/developmental disabilities services organization located in South Georgia.

Job Summary:Exciting new opportunityto start andto join an innovative, community-based behavioral health and intellectual/developmental disabilities services organization located in South Georgia.Georgia Pines Community Service Board is a public, not-for-profit organization with an annual budget of $25M and a diverse workforce of 300 direct-care and support staff. We provide services to 6 rural counties with several locations. We strive to provide the highest quality, evidence-based services in the least restrictive settings.Georgia Pines Mental Health Wecoveryis currently seekingsomeone who has the passion, commitment, talent, and ability to work collaboratively with their peersto continue to advance the mission and vision of the organization.The selected applicant will have the pleasure of providinga broad range of paraprofessional social services to patients/clients/consumers and their families. In addition,with conductingpatient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention. Additionally, the applicant mayassistin dealing with personal and social problems. Select applicant may provide supportive counseling to consumers and families and/or serve as a liaison for social services and perform case management duties.Georgia Pines believes this isa great opportunity for anyonewho truly wants to make a difference in people's lives. This position is an integral part of the agency's Wecoveryprogramand reports directly to theTeam Leadwith appropriate latitude for utilizing seasoned judgment to accomplish his/her responsibilities.Minimum Qualifications:High school diploma or GED and two years' experience in a social service-relatedposition Or Bachelor's degree in a social service-relatedfield Or One year at the lower level or position equivalent.Position requires a valid driver's license and must be a Certified Peer Specialist (Applicant must have a mental health diagnosis with a minimum of one year of recovery and have a certificate (CPS) OR become CPS Certified within 6 months).Benefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Vision Insurance</li><li>Disability insurance<ul><li>Short Term</li><li>Long Term</li><li>Critical Care</li></ul></li><li>Employee Assistance Program (EAP)</li><li>Legal Insurance</li><li>Flexible working schedules</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance<ul><li>Employee, Spouse, and Child</li><li>ADD (Accidental, Death, and Dismemberment)</li></ul></li><li>Paid time off<ul><li>13 State Holidays and</li><li>Up to 12 Annual Leave days per year and</li><li>Up to 12 Sick Leave days per year and</li><li>Education Leave</li><li>Parental Leave</li></ul></li><li>Tuition reimbursement</li><li>Free supervision training for licensed eligible positions</li><li>CEU reimbursement</li></ul>Type of Recruitment:This announcement is open to all qualified persons. Full time unclassified (at-will employment) position with benefits.Georgia Pines participates in the NHSC student loan repayment program for qualifying positions.Applications must include a telephone number where the applicant can be reached during the daytime.Failure to provide sufficient detail of work history may result in anapplicant not being considered for an interview. An applicant who has a disability which may require specialaccommodation under the Americans with Disabilities Act should informthe Human Resources Dept. if contacted for an interview.Internal Applicant Eligibility: To apply, you must be in your current position for a minimum of 6 months with no disciplinary action. If this position is within your current department, you must have been employed in your current position for a minimum of 1 year withoutdisciplinary action. Requests for exceptions must be submitted to the Executive Director.All Relevant Information Is Subject To Verification:- A pre-employment physical may be required for appointment to position.- A pre-employment PPD Tuberculin Skin Test will be required at the applicant's expense.- An FBI fingerprint-based criminal records investigation is required for appointment to position.- Pre-employment drug testing is required for appointment to position.- Males between l8 and 26 years of age will be required to present proofof having registered with the Selective Services System as required by federal law or of being exempt from such registration.- An official transcript may be required from the college that granted your hours and/or degree. The transcript (Primary Source) will need to be furnished to the Human Resource Department.

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Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

Social Services Technician 2 - Certified Peer Specialist Georgia Pines

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