Skills: Facility with Microsoft Office applications (Excel, Word, Access, Powerpoint); Ability to manage databases; Ability to gather and organize information on policies, systems, problems, or procedures; Strong critical thinking and organizational skills; Basic knowledge of research techniques; Ability to plan and organize tasks effectively, both as an individual contributor and as a team member; Basic, effective communication skills. Actively engages with colleagues and works with manager to identify opportunities for collaborations within team and division.