2) 1 3 years'' experience within a Call Center environment 3) Experience with interpreting and understanding government guidelines 4) Proven ability to manage a portfolio workload within short timelines 5) Excellent analytical skills and strong decision making abilities 6) Excellent verbal, written and interpersonal skills 7) Ability to multi task in fast paced, production environment and meet operational goals 8) Intermediate proficiency in Outlook, Excel, Word and PowerPoint. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.