Technical support specialists in this group typically handle straightforward and simple problems (i.e. answering customer questions, troubleshooting program/data issues, maintaining data quality, and communicating with customers, documenting customer business process, assistance with navigating around application menus, etc.). Additional options include an HSA-compatible medical plan with fully company-paid premiums, vision coverage at no additional cost when enrolled in a medical plan, and voluntary benefits such as pet insurance, supplemental life, accident, critical illness, and hospital indemnity coverage.