Organize and contribute high-quality documentation for the IT department · Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated · Deploy and maintain the company's IT assets, including Desktops, Laptops, Printers, and mobile devices · Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions · Fast, accurate, and timely turn around on all customer requests · Follow company-specific guidelines and industry best practices for User Administration and security · Communication to our clients, vendors, and internally via phone, email, and ticketing system · Minimal travel to support remote locations as needed · Ability to assist and or train other team members or employees when assistance is needed REQUIRED SKILLS: · Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams · Ability to image, deploy, and maintain Windows 11 PCs · Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, ServiceNow. JOB TITLE: Desktop IT Support Analyst REPORTING TO: IT Platform Manager LOCATION: Oak Harbor, WA ITAR/EAR CRITERIA: Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations.