Duties and Responsibilities include: • Install, configure, and support computer systems and peripheral hardware including memory, drives, network cards, media converters, routers, switches • Administer and troubleshoot Windows-based servers and workstations both locally and remotely • Perform system tasks such as adding/removing users, software installation, monitoring systems, and daily user assistance • Provide remote support by identifying issues through diagnostic techniques, escalating unresolved issues, and ensuring complete resolution and documentation • Support operational continuity by logging tickets accurately, tracking incident status, and maintaining detailed records of problem-solving actions • Assist in deploying IT hardware through base configurations, coordinating logistics, shipping equipment, and validating receipt and inventory • Monitor server performance and ensure availability and stability. • Complete other duties as assigned Requirements: Knowledge/Experience in the following: • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).