Under the direction of the Contact Center Analyst, this role will leverage TennCare's Eligibility Determination System (TEDS) and Contact Center systems to extract, validate, analyze, and visualize data using SQL, R+, and Python in development of Tableau reporting identifying and interpreting trends including call drivers, dispositions, contractual service level agreements, key performance indicators, and impacts of system/process enhancements for VOG units and leadership, vendors, and Member Services leadership to support operational improvements. Conduct advanced data queries, data cleaning, data aggregations, dashboard preparation and maintenance, running quality checking, and delivering routine reports and running and delivering ad hoc requests using statistical and data software analytical programs (SAS, SQL, Python, XLM, R+, and or Tableau).