Leads conversations with clinical stakeholders to determine business needs and resulting business value, and derives requirements to meet those needs •In conjunction with product analysts on the team, transitions business requirements to product support; assists with end-user support as needed •Elicits and translates high level business needs into development requirements •Documents customer requirements and develops user stories •Demonstrates an understanding of supported applications and data domains •Communicates progress and risks to project team and stakeholders •Builds good relationships with business stakeholders and IT teams based on mutual trust and respect •Assists with driving delivery to achieve customer value and goals •Accountable for customer satisfaction, conflict resolution, and management of business expectations •Understands and follows escalation process for Business Analysis, Quality Assurance and Operations Support issues, risks and mitigation •Coordinates across all analytics functions on behalf of customer •Communicates confidence in analytics capabilities and product delivery assurance •Understands business practices, data, tools, applications, goals, and vision of supported business area •Communicates with Project Management as appropriate •Assists with tracking quality metrics and customer satisfaction, providing input on QA plans •Utilizes the knowledge and skills of team members •All other duties as assigned Education and Experience •Bachelor's Degree and 3 plus years related experience. Experience developing or supporting clinical data or other clinical informatics projects required •Database query experience preferred •Agile/Scrum methodology experience preferred Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues.