Builds working relationships with business users, program staff, developers, Quality Assurance, vendors, providers, and other stakeholders; participates in interviews, workshops, reviews, demonstrations, and delivery discussions; and documents and communicates questions, decisions, risks, dependencies, feedback, and action items. Collaborates with Quality Assurance on business validation, test scenarios, test results, User Acceptance Testing, data-conversion validation, defect clarification, and resolution; participates in interfaces, Healthcare Electronic Data Interchange, integration, external-user, and provider readiness activities as assigned.