Customer Engagement - Advocate, Customer Service III Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIIBaltimore, MD$30–$32 / hourThis position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. 40% Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
SERVICE EXPERIENCE ADVISOR Micro CenterSERVICE EXPERIENCE ADVISORFairfax, VA$18–$22 / hourFull timeLocated at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.
Health Services - Spec, Utilization Management Ampcus IncorporatedHealth Services - Spec, Utilization ManagementBaltimore, MDRemote$50–$51.76 / hourUtilizing key principles of utilization management, the Utilization Review Specialist (BCBA Licensee) performs prospective, concurrent, and retrospective reviews to determine authorization, medical necessity, and appropriateness of ABA services. The Utilization Management Specialist leverages clinical expertise in behavior analysis, evidence-based ABA practices, and critical thinking skills to evaluate treatment plans, service intensity, and clinical outcomes.
Administrative Assistant PhaxisAdministrative AssistantBaltimore, MDQualifications: Previous administrative or clerical experience required;experience in financial services or legal settings is preferred. Key Responsibilities: Manage the printing, assembly, and mailing of responses to legal processes.
Executive Assistant Ampcus IncorporatedExecutive AssistantWashington, DC$40–$45 / hour10 years of progressive senior administrative experience required, with at least 5 years supporting C-suite or director-level executives in government, financial services, or regulatory agencies. This critical role requires a seasoned professional with demonstrated expertise supporting senior executives in fast-paced, complex regulatory environments.
Customer Engagement - Advocate, Customer Service II Ampcus IncorporatedCustomer Engagement - Advocate, Customer Service IIBaltimore, MDRemote$25–$28.75 / hour35% Provides first-level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures. 10% Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs, updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER Micro CenterRETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERBaltimore, MD$15.50–$20 / hourFull timeMaintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities. Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory.
Client Services Manager Mitchell MartinClient Services ManagerMcLean, VA$105,000–$150,000 / yearBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. This role involves managing service delivery, enhancing client experiences, and ensuring operational efficiency.
Customer Service Attendant, Part-Time AVI FoodsystemsCustomer Service Attendant, Part-TimeBaltimore, MDReceive and organize deliveries of merchandise, including soft drinks, bakery products, snacks, specialty foods and other foodservice products at client locations. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Admin - Executive Assistant Progression IncAdmin - Executive AssistantFalls Church, VA$40–$55 / hour3+ years of experience supporting C-Level Executives within government contracting, defense, or military environments is required. Advanced Microsoft Office Suite experience (Outlook, Excel, PowerPoint, Word).
Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
Senior Staff Audit Support Specialist Ampcus IncorporatedSenior Staff Audit Support SpecialistWashington, DC$40–$45 / hourAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The purpose of this position is to perform specialized audits of the fund contributors or beneficiaries.
Senior Construction Scheduler - Facilities Alpha CorporationSenior Construction Scheduler - FacilitiesDulles, VA$100,000–$155,000 / yearThe Senior Construction Project Scheduler leads planning and scheduling efforts for assigned projects, partnering with project managers, superintendents, owners, and designers to develop and maintain integrated, resource- and/or cost-loaded schedules. Established in 1979, Alpha Corporation is a full-service, woman-owned firm providing civil and structural engineering; program and construction management; project controls; and technology services for a wide range of building, transportation, and heavy infrastructure projects.
After School Program Assistant (Part-Time) SOME, Inc.After School Program Assistant (Part-Time)Washington, DC$19.87–$21 / hourSOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them. Preferred: Bachelor's Degree; 3-5 yrs experience in education or social services; experience providing services to at-risk students and low-income families; Valid Driver's License.
Administrative Assistant PlanIT GroupAdministrative AssistantArlington, VAAdvanced user of Microsoft Office Word, EXCEL, Power Point; Expert in web-based applications on desktop and mobile devices; - Manage travel related risks and anticipate alternate actions; - Demonstrable evidence of working in a diverse cultural team and customer environment. Demonstrated evidence of being a team player working with internal and external teams seeks excellence, in all assignments; Evidence of being a Fast Learner; Excellent verbal and written abilities to interface with domestic and international customers.
L&I: Azure DevOps Engineer & Administrator PeopleNTech LLCL&I: Azure DevOps Engineer & AdministratorAlexandria, VAAzure DevOps & GitHub Enterprise Administration Administer and optimize Azure DevOps Services (Boards, Repos, Pipelines, Boards, Artifacts, Test Plans). This role isresponsible for architecting, securing, and maintaining Azure DevOps and GitHubEnterprise environments, implementing CI/CD automation, and ensuring compliancewith commonwealth security frameworks.
Call Center Coaching Staff ITCON ServicesCall Center Coaching StaffVienna, VAAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff .
Project Manager - Contact Center ITCON ServicesProject Manager - Contact CenterWashington, DCA Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. Stakeholder Management: Building relationships and collaborating with internal and external stakeholders, including contact center leaders, business units, and potentially executive leadership.
Call Center Report Analyst ITCON ServicesCall Center Report AnalystVienna, VAThe Reports Analyst plays a critical role in translating contact center data (calls, emails, performance metrics) into meaningful insights for both internal leadership and Federal stakeholders. This role ensures that accurate, timely, and actionable data is available to support decision-making, monitor contract compliance, and drive continuous improvement.