Remote Operations Manager Federal Contact Center ITCON ServicesRemote Operations Manager Federal Contact CenterVienna, VARemoteThe ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.
Call Center Staff ITCON ServicesCall Center StaffVienna, VARemoteAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively.
Call Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within a government contact center.
Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Web Application Support Specialist Dunhill Professional Search of Wilmington, Inc.Web Application Support SpecialistWashington, DC$32.55–$36.06 / hourFull timeJob Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Web Services Lead Dunhill Professional Search of Wilmington, Inc.Web Services LeadArlington, VA$70,000–$130,000 / yearFull timeThe Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. Configure, secure, and maintain web sites and services including virtual hosts, SSL bindings, certificates, and load‑balancing configurations that support mission‑critical applications..
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.
Pre-Analytical Assistant LancesoftPre-Analytical AssistantBaltimore, MD$16Performance task proficiency includes but is not limited to the following manual functions: - sorting- racking- pickup and delivery of specimens to the laboratory- specimen storage [this position might also be trained to run the sorters in archive mode]- centrifugation- aliquoting, X-ray machine. Job Accountabilities Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and develops an understanding of how all the functions in Tech Ops and Specimen Processing work together and how they impact Technical departments and result quality.
Customer Experience Agent Music & ArtsCustomer Experience AgentFrederick, MD$16–$17 / hourFull timeHandle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument.
Executive Support Tech - Senior 22nd Century Technologies, Inc.Executive Support Tech - SeniorAlexandria, VA
Receptionist LancesoftReceptionistWashington, DC$22The role consists of typical receptionist duties including answering the phones, responding to emails, greeting guests, booking and maintaining the conference room schedule, and ordering food/catering for meetings. There will also be some light administrative tasks required including entering invoices and occasional work within Microsoft Excel.
Customer Experience Specialist (Retail Associate) DiventuresCustomer Experience Specialist (Retail Associate)Vienna, VASolve Problems Face-to-Face: Handle customer inquiries and logistical challenges with grace, turning potential hiccups into great service experiences. Here's what makes you stand out:A magnetic, friendly personality that makes customers feel instantly comfortable shopping for new gear.
Sr. Staff Audit Support Specialist LanceSoft IncSr. Staff Audit Support SpecialistWashington, DC$21–$22.62 / hourPursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with clients operations.
DHS Settlement Project Manager PeopleNTech LLCDHS Settlement Project ManagerAlexandria, VAThe purpose of this engagement is to provide Project Management support to ensure The Office of Mental Health and Substance Abuse Services (Client- OMHSAS) successfully implements and maintains compliance with the terms of a settlement agreement related to program and operational requirements. The successful candidate will produce and/or maintain the following deliverables to support settlement implementation and compliance monitoring: Settlement Implementation Project Plan outlining required tasks, milestones, and responsible teams.
Executive Administrative Assistant Strategic FactoryExecutive Administrative AssistantOwings Mills, MDFull timeRequirementsEssential Duties and ResponsibilitiesServing as a liaison between the executive and employees, vendors, and clientsMaintain the executives online social presence as it relates to business activitiesPrepare visually pleasing presentation materials for the executive's use in meetings, town halls, etc. Computer SkillsPerforming this job successfully requires that an individual have a solid understanding of computers, data entry, internet searchesMust be highly skilled in Microsoft Office suite and Outlook for email.