Strong business analysis and requirements gathering skills, with the ability to translate business needs into clear functional requirements Solid understanding of business processes and the ability to identify opportunities for digital improvement and efficiency gains Experience supporting software implementations, including testing (UAT), validation, issue tracking, and deployment coordination Ability to assess and recommend digital solutions, tools, and platforms based on business needs and value potential Familiarity with database concepts and basic querying (e.g., SQL) preferred Awareness of automation technologies and AI concepts Strong organizational skills with the ability to manage multiple initiatives, priorities, and deliverables simultaneously Excellent written and verbal communication skills, with the ability to communicate effectively across business and technical teams Strong stakeholder engagement skills, including facilitating discussions, workshops, and requirement sessions Ability to support user training, documentation, and adoption of new systems and processes Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); Experience building or configuring solutions using low-code platforms (e.g., Power Automate, Power Apps) Experience with Business Intelligence software (Power BI) Basic understanding of system integrations, data flows, and solution design concepts In return, we offer - Amazing medical insurance benefits, maternity and paternity leave, Employee Assistance Programs, gym membership reimbursement, rewards for wellness checkups, and many more unbeatable benefits - Generous vacation and paid holiday schedule - Work in a state-of-the-art facility where you enjoy what you do - $1,500 referral bonus program for every successful referral - Educational assistance - Self-service food market in the breakroom - Career growth opportunities within the company Job location This role requires you to work on-site at our office in Rock Hill, SC. Support the evaluation, selection, and implementation of digital tools, software platforms, and emerging technologies to improve business processes and operational efficiency Gather, document, and translate business requirements into functional specifications for new systems, enhancements, and digital initiatives Coordinate and support software implementation activities, including testing (UAT), validation, issue tracking, and deployment readiness Assist in identifying and evaluating AI, analytics, and automation use cases that improve productivity, decision-making, and process performance Conduct market research and benchmarking on tools, platforms, and digital solutions to support innovation initiatives Collaborate with business stakeholders, IT teams, and vendors to ensure alignment of solutions with business needs and priorities Support rollout activities for new systems, tools, and process changes, including communication, training materials, and user readiness Facilitate user adoption by providing training, documentation, and ongoing support for new digital capabilities Analyze existing business processes and workflows to identify inefficiencies and opportunities for improvement through digital solutions Support development and enhancement of reporting, dashboards, and data insights to enable data-driven decision-making Support and contribute to the configuration and development of digital solutions, including low-code platforms, automation tools, and AI initiatives Serve as a liaison between business functions and technical teams for digital and system-related initiatives Perform other duties as assigned To succeed, you will need Supervisory Responsibility None Education BS in Engineering, Information Systems, Data Analytics or equivalent required.