Data, CRM & Operational Excellence- Leverage CRM as the central hub with integration of TalkDesk and related tools for sales activity, call tracking, pipeline management, and performance measure; Analyze sales data and market insights to identify trends, opportunities, and areas for improvement; Drive adoption of tools, reporting, and best practices to enhance productivity and decision-making; Responsible for pre- and post-performance analytics, including campaign, agency, and sales initiative results, to measure effectiveness, and recommend adjustments. Sales Performance & Execution- Lead the achievement of sales goals, including new and total written premium, policy growth, retention, and profitability; Develop sales strategies, establish clear sales targets and activity expectations, monitor results, and drive accountability across the team; Manage pipeline health, forecasting, and performance reporting to ensure consistent execution and informed decision-making.