Partner with Product and Marketing teams to identify opportunities that increase member engagement, platform adoption, Petfinder Feeding Partners participation, and connection to the broader Purina ecosystem Serve as an escalation partner on complex member registration, quality, and outreach situations Partner with Petfinder Member Communications to develop and deliver member education and engagement initiatives - including webinars, conferences, training materials, and support resources - that strengthen member relationships, improve member success, and drive platform adoption Partner cross functionally to identify recurring member pain points, support process improvements, and address trends impacting member satisfaction and retention Utilize reporting tools to identify organization and engagement trends Cultivate deep expertise in the animal welfare ecosystem and stay curious about emerging trends, research, innovations, and best practices Serve as the voice of Petfinder to members, acting as a trusted partner, advocate, and resource that helps organizations successfully engage with and maximize value from the Petfinder platform Requirements Bachelor's Degree from an accredited institution 5+ years of experience in customer success, member engagement, account management, nonprofit relations, marketing, or a related field Other Experience in or a passion for animal welfare is preferred Must be able to travel up to 25% or as business needs require Don't meet all the qualifications listed under "other"? Come prepared to help bring to life a best-in-class service model, combining scalable self-service tools with targeted, high-touch support to ensure members are successful on the platform and view Petfinder as a critical part of their own success.