Knowledge and Skills:• Knowledge of human services relative to current assignment Knowledge of operations management procedures and practices Sensitivity to cultural, religious, racial, disability, and gender issues Knowledge and use of advocacy techniques• Knowledge and use of different communication and learning styles Knowledge of organizational, strategic, participatory, collaborative skills Knowledge of human, legal, civil rights, community, and other resources Knowledge of available equipment, therapies and service providers Knowledge of empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices Knowledge of participatory planning techniques Knowledge of crisis intervention techniques• Knowledge of decision-making processes and ability to communicate same Ability to provide leadership and team management to staff• Ability to balance many competing priorities• Ability to make independent judgments and decisions Ability to work in a professional and confidential capacity• Knowledge of personal computer applications and equipment• Knowledge of financial management practices in human service organizations• Knowledge of documentation requirements. Serve as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.• Manage adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.•