What youll ownChampioning our customers success - being the trusted advocate for businesses acquired through our partner ecosystem and self-serve channels, ensuring they achieve their goals and maximise ROIDriving exceptional experiences - partnering across departments to remove friction, solve customer challenges, and create seamless experiences that delight and inspire loyaltyAmplifying the customer voice - shaping our product roadmap and strategy by capturing customer insights and translating them into actionable feedback for leadershipUnlocking growth opportunities - mastering consultative selling by deeply understanding each customers evolving needs and strategically presenting solutions that drive measurable value and expansion revenueOwning the relationship - maintaining meticulous records of customer interactions and pipeline progress, and delivering transparent, data-driven insights that fuel forecasting and performance optimisationDelivering white-glove support - responding with speed and expertise to customer needs, troubleshooting complex issues, and building unshakeable relationships that turn customers into advocatesWhat you need to be successful3-5 years of experience in sales, account management, or other client-facing rolesA self-directed builder who creates structure from ambiguity and takes ownership of outcomesExcitement about the evolving fintech and financial services landscape, and eagerness to help customers thrive in itInherent curiosity and customer obsession, with genuine care for solving problems beyond the surfaceHas a strong grasp of artificial intelligence concepts and the ability to apply AI tools (e.g. Its a mix of relationship-building, consultative selling, and cross-functional problem-solving - youll work closely with Product, Support, and other teams to remove friction and turn customers into long-term advocates.