The role provides hands-on engineering leadership across Windows Server, Red Hat Enterprise Linux, VMware, Nutanix, Cisco UCS, Lenovo/IBM xServers, Nvidia agents/licensing for VDI and applicable Windows workloads and AWS compute workloads. Provide technical oversight of vendor/MSP support concerns and project delivery, including case initiation, troubleshooting coordination, escalation, resolution validation, validation of changes and operational deliverables, and communication of service concerns to client management.