Ohio City, OH30+ days ago
Oversee integration with telephony platforms, Azure Communication Services (Client), Microsoft Teams, Power Platform, and third-party systems (e.g., IVR, WFM, CRM, analytics).Guide development teams on best practices for extensibility using Power Automate, Azure Functions, Custom APIs, and Dataverse. Role name:Product ArchitectRole Description:Architecture DesignDefine and own the end-to-end technical architecture for the CCaaS solution using Dynamics 365 Contact Center and Microsoft Cloud technologies.